IVR Products and Services

How does it work?

In web solutions browsers make requests via HTTP to web servers which return HTML to the browser. The result is a visual page that is viewable on a web browser. IVR application also follow the same browser model as standard web pages. Instead of HTML it uses phone markup (VoiceXML, CCXML, CallXML) is used which is processed as audio to the callers.

Merits of IVR

  • Highly cost effective.
  • Serves a large call volume.
  • Round the clock service.
  • Highest level of security.

What do we do?

We have a well qualified and experienced IVR application development team to provide a competitive & distinct solution which meets your objectives. At Abacsys we do
  • IVR Consulting.
  • IVR Design and Development.
  • IVR Testing.
  • IVR Implementation and Hosting.
  • IVR Management and Maintanence.

With our technological expertise we offer custom IVR application development services as per client’s technical specifications as well as we guarantee exceptional high quality service and customer satisfaction. We have professional expertise in the following IVR technologies:

Languages : VXML-1.0, VXML-2.0, VXML-2.1, SRGS-1.0, GRXML, SSML-1.0 ASP, ASP.NET, JSP, Java and JavaScript.
Platforms : Nuance Voice Platform, IBM WebSphere Voice Server, Voxeo Prophecy Voice Platform, Holly Voice Platform and Genesys GVP
Databases : MS SQL, MySQL, DB2, PostgreSQL.
Servers: IIS 4.0/5.0/6.0, IBM Websphere, JBOSS, Apache and Tomcat.

IVR Products and Services

• Weather information services
• Interactive live chat
• Corporate information services
• Store opening times
• Travel information
• Appointments Manager
• Multiparty Conferencing

Our products let you run a full range of conferencing applications from one to one conferences to very large, multiparty conferences.

Chat and Date Services

This allow you to run multiparty chat services 24/7. It automates the whole process by eliminating the need for live operators to process the huge numbers of calls generated by interactive chat.

Call Recordings

Call recordings are an invaluable tool for a wide range of organizations today. Banks and the emergency services record calls because they are required to do so by law.

Virtual Call Centres

Interactive Voice Response systems are being used to run more and more virtual call centre services. They enable you to support people working distributed locations.

Appointments Manager

Appointments Manager is a speech application that helps to drive down the number of ‘No Shows’ by calling clients to remind them of their forthcoming appointments and allow them to confirm their presence in real-time.

Features

• Allows you to control the call frequency and timing of notifications
• Reminders can be sent via email, text or land line calls
• Informs administrator about cancellations and rebooking
• Can confirm caller or route cancellations back to the offices for further actions
• Easy administration facility via a web based Control Centre which allows administrator to make real time changes, efficiently monitor performance and maintain all aspects of the speech applications.

Voice Biometrics

“My Voice is my password”

Voice biometrics in Abacsys Technologies IVR platform allows your customers to speak their password PIN, queries etc. using their natural voice. Abacsys Technologies provides a new user experience for your customers in a cost effective way.

Call Analytics

Mere implementation of an automated voice response facility alone will not boost your business.
Abacsys Technologies has a unique IVR-Call Analytics solution to analyse your calls and there by improving the quality to provide a better user experience for your customers.

Text to Speech(TTS)

Today, more than ever, companies are deploying a multi-channel strategy to allow their customers to communicate with them.
TTS is a technology that allows you to create a real-time link between text-based content in your database and a customer awaiting an immediate response.

Number Masking

Our IVR platform helps you to use toll free number facility that enable your customers to use unique telephone numbers. The call to these numbers will be transmitted to the actual geographic numbers.

VoiceXML

VoiceXML is a digital document standard for specifying interactive media and voice dialogs between humans and computers.
It’s used for developing audio and voice response applications, such as banking systems and automated customer service portals

Platforms

We are expertised in following platforms.

  1. Genesys
  2. Avaya
  3. Nuance
  4. Cisco
  5. Asterisk
  6. FreePBX

Call Back

When users are waiting in a long queue to talk to your executives and you do not want to miss the business. What can we do?
Our IVR platform provides a call-back option for your customers. IVR will capture the contact details and call them back at the preferred time. It’s so simple!!!

Voxeo

Abacsys Technologies has got expertise in multiple Voxeo services and products.

  1. Prophecy Interactive Voice Response (IVR) platform
  2. VoiceObjects multi-channel (IVR, SMS, IM, web, social) service creation environment
  3. PRISM SIP/HTTP/XMPP Java application server and media server (previously SIPmethod)
  4. Tropo multi-lingual cloud-based communications platform for voice, SMS, IM and Twitter
  5. IMified hosted instant messaging application development and deployment platform
  6. SMSified hosted SMS (text messaging) application development and deployment platform
  7. Phono web-based softphone and coloboration SDK

Call Control XML

Call Control eXtensible Markup Language (CCXML) is an XML standard designed to provide asynchronous event-based telephony support to VoiceXML.

Desktop Agent

Contact centre performance can be improved with the help of a desktop agent that comes with our IVR platform. In your business, a users call has to be routed to the right agent at the right time. For you, it is very important and we have taken utmost care in integrating the desktop agent to serve the purpose.

Call Centre Solutions

To reduce the contact centre expenses and to provide right services at the right time for your customers, we have cost effective and efficient call centre solutions that integrates our business intelligence to your IVR platform.

Automatic Speech Recognition

Our platform integrates with Nuance speech recognition software for ASR service using MRCP v 2.0.

Click to Call

Web users wish to clarify their queries and they give a call to the number published in the website. Think about 100s of such users calling you everyday.
Majority of their queries will be repetitive and there will be unique answer for that.
Our solution can integrate a “Click to call” feature in your website. This feature will be integrated with our IVR platform and our business intelligence can respond to most of their queries simultaneously using Automatic Speech Recognition.