In web solutions browsers make requests via HTTP to web servers which return HTML to the browser. The result is a visual page that is viewable on a web browser. IVR application also follow the same browser model as standard web pages. Instead of HTML it uses phone markup (VoiceXML, CCXML, CallXML) is used which is processed as audio to the callers.
With our technological expertise we offer custom IVR application development services as per client’s technical specifications as well as we guarantee exceptional high quality service and customer satisfaction. We have professional expertise in the following IVR technologies:
Platforms : Nuance Voice Platform, IBM WebSphere Voice Server, Voxeo Prophecy Voice Platform, Holly Voice Platform and Genesys GVP
Databases : MS SQL, MySQL, DB2, PostgreSQL.
Servers: IIS 4.0/5.0/6.0, IBM Websphere, JBOSS, Apache and Tomcat.
• Weather information services
• Interactive live chat
• Corporate information services
• Store opening times
• Travel information
• Appointments Manager
• Multiparty Conferencing
Our products let you run a full range of conferencing applications from one to one conferences to very large, multiparty conferences.
This allow you to run multiparty chat services 24/7. It automates the whole process by eliminating the need for live operators to process the huge numbers of calls generated by interactive chat.
Call recordings are an invaluable tool for a wide range of organizations today. Banks and the emergency services record calls because they are required to do so by law.
Interactive Voice Response systems are being used to run more and more virtual call centre services. They enable you to support people working distributed locations.
Appointments Manager is a speech application that helps to drive down the number of ‘No Shows’ by calling clients to remind them of their forthcoming appointments and allow them to confirm their presence in real-time.
• Allows you to control the call frequency and timing of notifications
• Reminders can be sent via email, text or land line calls
• Informs administrator about cancellations and rebooking
• Can confirm caller or route cancellations back to the offices for further actions
• Easy administration facility via a web based Control Centre which allows administrator to make real time changes, efficiently monitor performance and maintain all aspects of the speech applications.
“My Voice is my password”
Voice biometrics in Abacsys Technologies IVR platform allows your customers to speak their password PIN, queries etc. using their natural voice. Abacsys Technologies provides a new user experience for your customers in a cost effective way.
Today, more than ever, companies are deploying a multi-channel strategy to allow their customers to communicate with them.
TTS is a technology that allows you to create a real-time link between text-based content in your database and a customer awaiting an immediate response.
Our IVR platform helps you to use toll free number facility that enable your customers to use unique telephone numbers. The call to these numbers will be transmitted to the actual geographic numbers.
VoiceXML is a digital document standard for specifying interactive media and voice dialogs between humans and computers.
It’s used for developing audio and voice response applications, such as banking systems and automated customer service portals
We are expertised in following platforms.
When users are waiting in a long queue to talk to your executives and you do not want to miss the business. What can we do?
Our IVR platform provides a call-back option for your customers. IVR will capture the contact details and call them back at the preferred time. It’s so simple!!!
Abacsys Technologies has got expertise in multiple Voxeo services and products.
Call Control eXtensible Markup Language (CCXML) is an XML standard designed to provide asynchronous event-based telephony support to VoiceXML.
Contact centre performance can be improved with the help of a desktop agent that comes with our IVR platform. In your business, a users call has to be routed to the right agent at the right time. For you, it is very important and we have taken utmost care in integrating the desktop agent to serve the purpose.
To reduce the contact centre expenses and to provide right services at the right time for your customers, we have cost effective and efficient call centre solutions that integrates our business intelligence to your IVR platform.
Our platform integrates with Nuance speech recognition software for ASR service using MRCP v 2.0.
Web users wish to clarify their queries and they give a call to the number published in the website. Think about 100s of such users calling you everyday.
Majority of their queries will be repetitive and there will be unique answer for that.
Our solution can integrate a “Click to call” feature in your website. This feature will be integrated with our IVR platform and our business intelligence can respond to most of their queries simultaneously using Automatic Speech Recognition.